Our Commitment

Quality

Relationships Australia is committed to providing high quality, professional services based on recognised theoretical and clinical practices. Our counsellors, mediators and educators are appropriately qualified and undergo regular training to remain at the forefront of industry expertise and standards.

We provide up-to-date information relevant to all stages of family relationships, or assist clients to find this information. Where appropriate, we will refer clients to other community resources. We work closely with other organisations and the community to give clients access to the best possible options to help resolve their issues.

Timeliness 

We acknowledge requests for services immediately and aim to offer an appointment at a time and place to suit the client, at the earliest possible date.

Safety

We respect the rights and safety of our clients and all others. We will provide a safe and secure environment for all interactions with clients, in accordance with our Client Safety Policy.

Ethics and Confidentiality

Relationships Australia is committed to providing services which are ethical, professional and of the highest quality. All staff are responsible for maintaining proficiency and ethical standards in accordance with our Ethical Practices Policy. We discuss confidentiality with our clients and inform them about how we keep their personal information. Client services and records are managed in accordance with the Privacy Act (1988) and our own Privacy Policy.

Client feedback and complaints

Client feedback about our services is encouraged and welcomed. Feedback is used to monitor and evaluate our programs, staff performance and, as part of the planning process, to tailor services to client needs. All complaints are taken seriously and dealt with immediately and fairly by senior management in accordance with our Client

Complaints Policy and Procedures 

Feedback forms are sent to clients at the conclusion of service, but are also available from any Relationships Australia branch. Alternatively, you may contact us via email or write to: 

The Chief Executive Officer
Relationships Australia WA
PO Box 1206
West Leederville WA 6901

If you are dissatisfied after following the above process, we refer you to the Federal Department of Social Services complaints service which can be found here.

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